Return & Refund Policy

• Eligibility: Returns are accepted only for damaged, defective, or incorrect items delivered. Requests must be raised within 48 hours of delivery.
• Non-Returnable Items: Opened, used, or tampered packages of dry fruits, nuts, and snacks are not eligible for return due to hygiene and safety reasons.
• Proof Required: Clear photos or videos of the product and packaging must be shared while requesting a return/refund.
• Refund Options:
• Replacement of the product, or
• Refund to the original payment method.
• Refund Timeline: Approved refunds will be processed within 5–7 business days.
• Cancellation: Orders can only be canceled before dispatch.
• Contact: For support, write to info@kitokofoods.com with order details.